Shara Hutchinson

Senior Consultant

Shara Hutchinson is a dynamic change management practitioner, talent optimizer and leadership strategist. She has helped countless organizations develop and execute processes for scale, strategically navigate change and innovate by “breaking out of the box.”

An established change agent, Shara has nearly twenty years of experience developing and implementing operational and talent strategies that drive revenue retention and expansion of recurring revenue. She helps organizations evolve teams from their startup phases to enterprise level, and scale their processes to match growth and support business objectives.

Leveraging her strong background in customer service leadership, Shara also helps organizations drive results by optimizing the overall customer experience. She works in partnership with clients to streamline processes that support customer service, and hire, develop and motivate high-performing customer-centric teams.

Shara earned a Bachelor of Science in Technical Management from DeVry University and a Dual MBA and Master of Arts degree from Ohio Christian University.

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EXPERIENCE

Shara Hutchinson is a Senior Consultant at FMG Leading, a team of advisors that partners with the leaders and organizations that are transforming healthcare in America. An established change agent, Shara has nearly twenty years of experience developing and implementing operational and talent strategies that drive revenues and profitability. She helps organizations evolve senior teams from their startup phases to enterprise level and scale their processes to match growth aspirations and business objectives.

Shara’s prior positions include Senior Director of Customer Experience for the Central Ohio Transit Authority, where she developed and implemented strategies to discover, measure and improve customer experience and operational processes while building connections with other cross-functional partners. She also served as Director of Service and Support for the software company ARCOS, LLC., where she developed and led training and onboarding programs, managed and measured customer service functions, drove continuous improvement and championed positive change, and developed, owned, and executed an effective staffing plan for customer service using data-driven forecasting techniques.

ADDITIONAL PRACTICE AREAS

In addition to her work with FMG Leading, Shara is the Founder and CEO of Xposeyour, a consulting firm that empowers executive leaders of rapidly growing small- to medium-sized organizations to optimize performance, adapt to change, solve staffing and personnel issues and fill performance-management process gaps to enhance hiring processes. She is the author of the book, “Barefoot in the Boardroom: Every Leader’s Guide to Navigating Change”, in which she introduces her signature change management strategy that helps leaders “break out of their box” and find innovative ways of aligning business and people strategies that create lasting results.

Shara also serves as VP of Programs for the Mid-Ohio Chapter of the events and services organization HDI and was secretary of the Juvenile Justice Coalition from 2016 to 2020. She is the founder of the I Still Want To Be a Mom Foundation, is a professional speaker with TEDx experience, and has served as a ghostwriter for business leaders, TEDx speakers and celebrities.

ACADEMIC AFFILIATIONS AND CERTIFICATIONS

Shara earned a Bachelor of Science in Technical Management from DeVry University and a Dual MBA and Master of Arts degree from Ohio Christian University. She holds a Software Quality Assurance certification from Portnov Computer School, a Project Diversity Board Leadership certification from the United Way of Central Ohio, a Change Management Practitioner certification from PROSCI, and a Talent Optimization Consultant certification from Predictive Index.

PERSONAL

Shara lives in Columbus, Ohio with her husband and son. She enjoys spending time with family and friends, seeking out new experiences and making memories. In her quiet time, she likes to read and listen to books, walk, meditate, and pray.

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